Press release:
Motivating Quality Management by an Expert
In theory, most manuals sound promising. In practice, they often show their true colours. Gottfried Giritzer can look back on a work experience of more than 20 years. In  his book “Positive Quality Management for a Change“ (BoD Norderstedt) he sums up years of experience and presents basic and specialist knowledge of quality management in a comprehensible and entertaining way.
Quality management aims at removing obstacles and assuring effective processes. Gottfried Giritzer has chosen a first-person narrator, Graham Gishler, who describes how he proceeds to realize these aims at work. Employed as an electronic technician, Graham Gishler describes all levels of a company and shows step by step the best practicable options to ensure positive quality management.  He gives a lively and practically orientated description of a perfect workflow in different departments. Full of curiosity and positive energy, he is constantly searching for possible improvements. Not all of his colleagues agree with his suggestions, but Graham Gishler knows what he is talking about and finds convincing arguments.  
Gottfried Giritzer provides his fictional quality manager with a clear point of view, which enables him to give straight and clear-cut results. It is obviously very important to see the business as a whole. All departments and all staff members have to communicate constantly. They should be open to propositions and come to a compromise - the only thing that matters, is the best solution for the problem in question.  At this point, guidelines, training, supervision and methods of self-improvement are necessary. It is the responsibility of the quality manager to establish this corporate culture in a positive way. This task can only be achieved when all processes, performances or product demands are thoroughly coordinated. 
This manual offers essential information for the setting up of an appropriate quality management. It’s indispensable for quality managers, but also for managerial staff of all corporate divisions. Written in a lively way, the book shows how extremely effective an appropriate quality management can be.

Gottfried Giritzer
Positive Quality Management for a Change  
Books on Demand, Norderstedt 2013
ISBN 978-3-7322-2667-2, Paperback, 196 Pages
ISBN 978-3-8482-4175-0, E-book

http://www.ggiritzer.at/qm-positive.html